Shipping Policy

All orders are processed within 1-2 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched. 

We Do Mobility cannot guarantee delivery dates due to potential delays such as  a high volume of orders or postal service problems that are outside of our control. Brand new products are shipped directly from the manufacturer and these delivery dates cannot be guaranteed either.

Local delivery

We offer direct local delivery (within 5 miles of the shop) for local customers. These orders will usually be shipped next day.

Deliveries are made between 9am - 6pm Monday to Saturday (excluding bank holidays). We will contact you via phone call with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

If you would prefer to collect your item, after placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9-5pm Monday to Friday and 9-4pm Saturday. Please have your order confirmation email with you when you come.

International Shipping

At this moment in time we do not offer international shipping. If you would like to arrange your own international shipping we are happy to palletise and wrap (if necessary) for you to arrange your own transportation.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at wedomobility@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition you will need to arrange to have it returned to us (at your cost) and we will refund the full order amount.

In the event that your order arrives damaged in any way, please email us as soon as possible at wedomobility@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at wedomobility@gmail.com