Question 1

What is the difference between new and preloved mobility equipment?

Accepted Answer

Many people trade in their older models to part-exchange or upgrade to a newer one, so there are lots of second-hand and reconditioned (or preloved as we like to call them!) models for sale. New scooters and powerchairs are purchased directly from the manufacturer which ensures an extended warranty (usually a year). All Pre-loved equipment from us receives a full  health check, valet and service as well as new batteries and a new chargers (where applicable). We offer an in house three breakdown warranty on all scooters we sell and all batteries and chargers have a 12 month manufacturers warranty. So either way, when purchasing equipment from us, you have peace of mind that you are in safe hands!

Question 2

What is the difference between class 2 and class 3?

Accepted Answer

Class 2 scooters and powerchairs are sometimes referred to as 4 mph scooters, lightweight scooters, or even boot scooters. These scooters are generally lightweight, portable and have a top speed of 4 mph making them ideal for shopping or days out with family and friends. Class 2 mobility scooters and powerchairs can only be driven on pavements, except when you're crossing the road. Due to their lightweight qualities and smaller size, Class 2 mobility scooters have better manoeuvrability and can usually be dismantled very quickly.  Class 3 scooters are often referred to as Road legal scooters. They are larger than class 2 and are generally more spacious and have better suspension, so are more comfortable. These scooters can be 6 or 8 mph and can be driven on the roads though they must have lights at the front and rear and fitted wing mirrors.

Question 3

What is the life expectancy of my batteries?

Accepted Answer

This depends on how often you use your scooter or powerchair, but based on the average use, you should be looking at around 18 months to two years. When your battery is fading, its capacity will reduce and you won't be able to travel the distances you once did on a single charge. To ensure a longer battery life, recharge your scooter or powerchair after every use and ensure that it is fully charged every time. If you don't use the scooter or powerchair for a while, charge it once every 1-2 weeks. It's also recommended  to book an annual service where the batteries will be tested and and if required you can replace them then.

Question 4

Do I need tax & insurance etc?

Accepted Answer

Class 3 mobility scooters must be registered with the DVLA (we will provide the forms with delivery of any class 3 scooter). Though there is no legal requirement to display a number plate, you do not need to pay road tax or get insurance. Class 2 scooters and powerchairs do not need to be registered with the DVLA as they are not legally allowed to be used on the road (unless crossing it). We do strongly recommend that you do take out insurance on your mobility equipment as you never know what will happen! When purchasing through us you will be entitled to 1 months free insurance with our partners Mark Bates Ltd, we will send the documentation with the delivery.

Question 5

Where should I store my mobility scooter or powerchair?

Accepted Answer

Mobility scooters and powerchairs are not made to be weather proof, so it is always recommended where possible to store them indoors where the temperature is regulated. Where this is not possible, a shed is best as this will prevent moisture damage. If it will be stored in a shed, then a cover is also recommended. Storing a scooter or powerchair outside is never recommended, even with a cover. Damage to the electrics due to water is not covered under any warranty and you will be charged to fix the damage.

Question 6

Where are you based?

Accepted Answer

We are a family run business and have a shop in Cowley, UB8. We are open Monday to Friday 9-5 and Saturday 9-4. You do not need to book an appointment so feel free to pop in and have a look around! The address is: 1 The Parade, High Street, Cowley, UB8 2EP

Question 7

Servicing & Repairs

Accepted Answer

At our workshop in Cowley, UB8 we service and repair all types of mobility equipment. Our friendly and knowledgeable in house engineer can even collect your equipment (within a 5 mile radius) for no additional charge. It is recommended that all mobility scooters and powerchairs are serviced annually and some sheltered housing schemes have this as a requirement. A full service includes a 30 point safety inspection, motor and brake check, electrics check and a full valet. View our prices here

Question 8

Do you accept part exchange?

Accepted Answer

Yes we do! We will review your mobility equipment and give you a valuation against the product you are looking to purchase.

Question 9

Do you offer a warranty?

Accepted Answer

All of our preloved mobility equipment is fully serviced and checked and all batteries and chargers are replaced for brand new. The warranty we offer on the scooter is usually 3 months and the batteries and charger have a 12 months manufacturers warranty.