What is VAT Exemption?

Products which are solely designed to help Chronically ill and disabled people are eligible for VAT relief when purchased by a person who is chronically ill or disabled. Most products on our website are eligible for VAT relief but some products were created for general purposes for around the house, and do not qualify.

The price quoted on the site is with VAT, in the description of each product you will see whether the item is eligible for VAT relief or not.

Who is eligible?

You are eligible for VAT Relief if:

  • The person who will use the item(s) is either chronically sick or disabled.

  • The person has a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities.

  • Have a condition that doctors treat as a chronic sickness e.g. Diabetes.

  • Individuals with Alzheimer’s disease qualify for VAT relief.

If you are purchasing goods & claim VAT relief on behalf of another person, we will ask you to provide some personal information (of the individual you are buying for) at checkout. This can be self-declared by the purchaser using our form before checkout, or it can be done over the phone.

What is required?

The Government requires that customers fill in a simple declaration setting out the nature of their disability and/or chronic or terminal illness.

We do not require any proof of your disability; Although, you should remember that it is an offence to falsely claim that you or someone you are buying for is eligible for VAT relief. It is also an offence if you claim VAT relief for a business unless you are a registered charity.